Shipping & Returns

Thanks for visiting our Shipping & Returns page. As a small business, we really value every single one of our customers. Are hope is to one day be able to grow to a point where we can offer free delivery and returns services. For now while we are still to grow we have to charge a small cost to keep things going.

We’re grateful for your support and hope you decide to give our products a try.

Delivery / Shipping

FREE SHIPPING WHEN YOU SPEND OVER €50/ £43.99

UK & Ireland:

Our postage cost is €4.50 or £3.80 for all orders.  

Orders with a value less then €4.50 (£3.95)  will be charged postage of €3.50 (£2.99)

*Please note labels will be charged at €1.65 or £1.38
Rest of World:

Our postage cost is €6.50  for all orders.  

Orders with a value less then €4.50 will be charged postage of €5.50

*Please note labels will be charged at €2.50


Processing times
Orders received before 4pm will be processed that day. Orders received after 4pm will be processed the next day.

Shipping Times

Ireland (inc northern Ire) 1-2 working days

UK mainland: 2-3 working days

Mainland Europe: 4-6 working days

US and Canada: 7-14 working days


Change Requests
If you would like to change your shipping address after you have placed your order, please request it by contacting us on orders@mummycooks.com and we will be happy to assist you. Mummy Cooks is happy to accept cancellations, for any reason, up to the moment your order has been processed. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our returns policy.

Returns policy

Returns

We hope you enjoy your purchase but should you need to return an item you have 14 days from the day it was delivered to you to return it.

Faulty Goods

All of our products have a one year guarantee with proof of purchase. Mummy Cooks Ltd will deem goods to be faulty where a manufacturing fault occurs within a year of purchase. These faults can only be deemed by Mummy Cooks. Any items that are damaged as a result of wear and tear are not considered to be faulty. Should you consider your product faulty we ask that you provide proof of purchase, correct details needed as well as photographic evidence for inspection by us. If the product is found to be faulty by us and proof of purchase is valid, we will attempt to replace the part needed only. You will only receive a suitable replacement if the product is deemed to be a manufacturing fault and within our one year warranty as shown by proof of purchase. If you believe your Mummy Cooks product to be faulty within 12 months of purchase, please contact our Customer Services department by sending an email to orders@mummycooks.com Your UK statutory rights are not affected.

To return an order please:

Contact our Customer Services Team by emailing us at orders@mummycooks.com within 14 days of receiving your order. Include your reason for the return and a photograph if the product is damaged.

Returns Costs:

Incorrect or damaged goods*

We ask that you post the goods back to us and we will make a full refund of your order including the postage after it arrives. Our return address is 213 Lower Kilmacud Road, Stillorgan, Dublin 14, Ireland. Please include your packing slip.

 *Please note: This does not include damage or faults caused by misuse of the item(s).

Change of mind

We ask that you post the goods back to us and we will make a refund of your purchase excluding the postage after it arrives. Our return address is 213 Lower Kilmacud Road, Stillorgan, Dublin 14, Ireland. Please include your packing slip.