Thanks for visiting our Shipping & Returns page. As a small business, we really value every single one of our customers. Our hope is to one day be able to grow to a point where we can offer free delivery and returns services. For now while we are still growing we have to charge a small cost to keep things going. We’re grateful for your support and hope you decide to give our products a try.
Delivery / Shipping
FREE SHIPPING WHEN YOU SPEND OVER €50/ £43*
*UK & Ireland only
Our postage cost is €4.50 for all orders.
Avg Delivery: 1-2 Working Days
Our postage cost is €6 or £5.18 (based on todays rate)
Avg Delivery: 2 Working Days
Europe 1 Rates Includes: Belgium, Luxembourg, Germany, France
Avg Delivery: 2-3 Working Days
Europe 2 Rates Includes: Italy, Neitherlands & Monaco
Avg Delivery: 2-3 Days
Europe 3 Rates Includes: Austria, Denmark, Finland, Sweden, Spain, Portugal
Avg Delivery: 2-3 Days
Europe 4 Rates Includes: Croatia, Estonia, Hungry, Iceland, Latvia, Lithuania, Poland, Malta, Slovakia, Switzerland.
Avg Delivery: 3-7 Working Days
Canada <1kg: €14.50
Australia <1kg: €17.90
New Zealand <1kg: €18.00
USA <1kg: €18.00
Avg Delivery: 4-8 Days
Orders received before 3pm will be processed that day. Orders received after 3pm will be processed the next working day.
If you would like to change your shipping address after you have placed your order, please request it by contacting us on firstname.lastname@example.org and we will be happy to assist you. Mummy Cooks is happy to accept cancellations, for any reason, up to the moment your order has been processed. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our returns policy.
We hope you enjoy your purchase but should you need to return an item you have 14 days from the day it was delivered to you to return it.
All of our products have a six month guarantee with proof of purchase. Mummy Cooks Ltd will deem goods to be faulty where a manufacturing fault occurs within six months of purchase. These faults can only be deemed by Mummy Cooks. Any items that are damaged as a result of wear and tear are not considered to be faulty. Should you consider your product faulty we ask that you provide proof of purchase as well as photographic evidence for inspection by us. If the product is found to be faulty by us and proof of purchase is valid, we will attempt to replace the part needed only. You will only receive a suitable replacement if the product is deemed to be a manufacturing fault and within our six month warranty as shown by proof of purchase. If you believe your Mummy Cooks product to be faulty within six months of purchase, please contact our Customer Services department by sending an email to email@example.com Your UK statutory rights are not affected.
To return an order please:
Contact our Customer Services Team by emailing us at firstname.lastname@example.org within 14 days of receiving your order. Include your reason for the return and a photograph if the product is damaged.
Incorrect or damaged goods*
Please contact us at email@example.com. We will make a full refund of your order including the postage after it arrives. Please include your packing slip. Our return address is T22 Maple Avenue, Stillorgan Industrial Park, Co. Dublin, A94 FX96, Ireland.
All other countries excluding Ireland:
We will make a full refund of your order including the return postage after it arrives. Please include your packing slip. Our return address is T22 Maple Avenue, Stillorgan Industrial Park, Co. Dublin, A94 FX96, Ireland.
*Please note: This does not include damage or faults caused by misuse of the item(s).
Our carrier will attempt to deliver the parcel multiple times. If it still remains undelivered the goods will be returned to Mummycooks.
Change of mind
We ask that you post the goods back to us and we will make a refund of your purchase (excluding the postage and shipping) after it arrives. Our return address is T22 Maple Avenue, Stillorgan Industrial Park, Co. Dublin, A94 FX96. Please include your packing slip.