Frequently Asked Questions...

Ordering and Payment

If you need to cancel your order before it has been shipped – status in progress, please contact our Customer Service Team at info@mummycooks.com. We will refund the cancelled orders within five working days.

If you need to change your order after it has been shipped, please contact our Customer Service Team at info@mummycooks.com for further instructions.

You can return your goods subject to our terms and conditions, within our 14 day cooling off period. Please refer to our Shipping and Returns for more information.

Before your order has been shipped you may still change the delivery address. To do so, please contact our customer service team at info@mummycooks.com

We are unable to change your delivery address for any item/s which have already been shipped.

We accept all major credit and debit cards.

All our orders are processed through Stripe and are secure and encrypted. Please note Mummy Cooks does not have access to or does not store customer credit card details.

If you are unable to check out and make payment we would be extremely grateful if you could let us know immediately, so we can sort it out and provide you with assistance.

Please get in touch by emailing us at info@mummycooks.com or contacting us through our on-line chat.

All customer information such as name, address and email information is collected for the purpose of order processing and will under no circumstances be released to third party sources.

Mummy Cooks does not collect, store or have access to customer credit card or financial information. All credit card transactions are handled by Stripe; an encrypted merchant services for the purpose of using this website.

Mummy Cooks is not responsible for personal loss, damage or misuse of this service. For more information see our Privacy Policy.



Product Instructions, Cleaning and Care


  • Inspect pots after each use and at first signs of wear and tear discard the product.
  • When pots are frozen, plastic weakens and so extra care should be taken when removing them from the freezer.
  • Do no overfill the pots. Hot foods or liquids can scald user.
  • Do no use the pots on a stove-top, or in any type of oven.
  • Always test the temperature of food or liquid before feeding to your child.
  • Be sure to remove all packaging from the product. We recommend that you wash pots and lids before using them for the first time as well as after each use. Wash pots and lids in warm soapy water, rinse well in hot water and air dry or alternatively use a dishwasher.

    Our pots are top rack dishwasher safe and can be sterilised by all approved sterilising methods. Remember it is not necessary to sterilise food containers for babies after six months.

    Yes! All our pots are microwave safe. They are made from Polypropylene a BPA Free material safe for both family and baby. Always be careful when heating pots in a microwave as it may cause hotspots. Be sure to check the temperature of your food temperature before eating.

    You can take your pots straight from the freezer to the microwave to defrost and feed directly from the pot. Make sure the food is at the correct temperature before feeding/eating.


    We recommend that you wash the flask before using it for the first time and after each use. Firstly make sure to remove all packaging from the product. You should wash the flask in warm soapy water, rinse well in hot water and air dry.

    It is not recommended that you place your flask in the dishwasher. It is best to hand wash your flask in warm soapy water.

    Our flasks contain metal and are therefore NOT microwave safe.

    After you have washed your flask with hot soapy water, rinse thoroughly and allow to dry. When the surface is completely dry add your stickers. We have provided good quality stickers that do not come away when the flask is repeatedly washed.

  • Do no overfill the flask. Hot foods or liquids can scald user.
  • Do not use the flask in a microwave, on a stove-top, or in any type of oven.
  • Always test the temperature of food or liquid before feeding to your child.
  • Dairy or other contents that spoil easily should not be kept in the flask for prolonged periods.
  • To avoid possible injury, do not let child walk or run with product.
  • Never leave a young child unattended while using this product
  • Use only with adult supervision when product contains hot liquids – hot liquids can scald user.


  • Weaning Classes

    Most of our classes take place in our Mummy Cooks Kitchen, 213 Lower Kilmacud Road, Stillorgan, Dublin 14.

    You can start the class at any age as Mummy Cooks will be able to answer all your weaning related questions; setting you up for a fuss free weaning journey with your baby. Any food prepared and provided to you in the class can be frozen and can be kept in the freezer for up to three months.

    A 24-hour cancellation notice is required. However, if space is available on an alternative day for the same course, we will do our best to accommodate you.

    Be sure to ge tin touch with us at info@mummycooks.com to let us know if you need to cancel or rearrange.

    You can make an online payment to us safely by credit/debit card. A confirmation email will then be sent to confirm your place on the course.

    Yes, vouchers are available and are redeemable against all Mummy Cooks classes.

    Please contact info@mummycooks.com for more details.

    Baby in arms are more than welcome to the class. There will be a changing table available.

    The format of the class will allow you to spend as much time with your baby as needed. The class is run as a demonstration so you will not be involved in the cooking.

    All ingredients will be listed in the day’s notes or handouts.

    If you have concerns, please email us at info@mummycooks.com with enough notice prior to the class and we where possible, we will try to exclude foods that your baby may be allergic to.

    You can either bring your pots/containers along with you or you can purchase our Mummy Cooks Weaning Pots from us on the day.

    Food made on the day must be placed in the fridge within 2 hours of cooking and can be stored frozen for up to three months.

    Perfect to get you or a loved one started on their weaning journey:

    Of course! Although we are called ‘Mummy Cooks’ we more than welcome and love that Daddy would like to attend our class.

    Got an unanswered question?


    If you cannot find the answer you are looking for to the left, please use our Live Chat or email us at info@mummycooks.com and we will do our best to help.