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      Shipping policy

      Thanks for visiting our Shipping & Returns page. 

       

       

      *no shipping cost on webinars or ebooks

      As a small business, we really value every single one of our customers. Our hope is to one day be able to grow to a point where we can offer free delivery and returns services. For now while we are still to grow we have to charge a small cost to keep things going. We’re grateful for your support and hope you decide to give our products a try. 


      Delivery / Shipping 

      FREE SHIPPING WHEN YOU SPEND OVER €55/ £46 (Ireland/UK only)

      *excluding Europe & ROW


      Ireland:

      Our postage cost is €4.90 for all orders. 

       Avg Delivery: 1-2 Working Days


      UK: 

      Our postage cost is £4.00 for all orders. 

      Avg Delivery 2-4 Working Days

      *Please note: Orders above £135 may be subject to customs charges. Please contact info@mummycooks.com for more details 


      France:

      <1kg €4.90

      <3kg €6.90

      Avg Delivery: 2-3 Working Days


      Europe 1 Rates Includes: Belgium, Luxembourg, Germany:

      <1kg: €6.30

       <3kg: €10.93 

       <6kg: €13.80 

       Avg Delivery: 2-3 Working Days


      Europe 2 Rates Includes: Italy, Netherlands & Monaco:

      France 

      <3kg: €10.17 

       <6kg: €12.35 

       Avg Delivery: 2-3 Days   


      Europe 3 Rates Includes: Austria, Denmark, Finland, Sweden, Spain, Portugal:

      <1kg: €6.30

       <3kg: €11.50

       <6kg: €14.50

      Avg Delivery: 2-3 Days


      Europe 4 Rates Includes: Croatia, Estonia, Hungry, Iceland, Latvia, Lithuania, Poland, Malta, Slovakia, Switzerland:

      <1kg: €6.30

       <2kg: €11.50

       <3kg: €27.50

       <6kg: €41

      Avg Delivery: 3-7 Working Days


      Canada <1kg: €14.50 

      Australia <1kg: €17.90 

      New Zealand <1kg: €18.00

      USA <1kg: €8.00 / $8.75 (based on todays rate) 

       Avg Delivery: 4-8 Days

       

      If you live in an apartment block please double check that deliveries can be received if you are not at home.  

      If you have not received your order within 14 days of shipment please contact us and we will investigate on your behalf.

       

      Customs

      Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.

      Country Customs fees may apply on orders over:
      UK £135
      USA $800
      Canada $150
      Australia AUD1000
      New Zealand NZ1000
      China 2000yuan
      EU No Customs or Duties

       

      Please contact info@mummycooks.com for more details

       

      Processing times 

      Orders received before 12pm will be processed that day, where possible. Orders received after 12pm will be processed the next day.  


      Change Requests

      If you would like to change your shipping address after you have placed your order, please request it by contacting us on info@mummycooks.com and we will be happy to assist you where the order has not been processed.  Mummy Cooks is happy to accept cancellations, for any reason, up to the moment your order has been processed. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our returns policy. 


      Returns policy 

      We hope you enjoy your purchase but should you need to return an item you have 14 days from the day it was delivered to you to return it. 


      Faulty Goods

      All of our products have a one year guarantee with proof of purchase. Mummy Cooks Ltd will deem goods to be faulty where a manufacturing fault occurs within a year of purchase. These faults can only be deemed by Mummy Cooks. Any items that are damaged as a result of wear and tear are not considered to be faulty. Should you consider your product faulty we ask that you provide proof of purchase, correct details needed as well as photographic evidence for inspection by us.   If possible please include a photograph of the outer packaging box.

      If the product is found to be faulty by us and proof of purchase is valid, we will attempt to replace the part needed only. You will only receive a suitable replacement if the product is deemed to be a manufacturing fault and within our one year warranty as shown by proof of purchase. If you believe your Mummy Cooks product to be faulty within 12 months of purchase, please contact our Customer Services department by sending an email to info@mummycooks.com Your UK statutory rights are not affected. 


      To return an order:

      Please contact our Customer Services Team by emailing us at info@mummycooks.com within 14 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging


      Undelivered items

      Our carrier will attempt to deliver the parcel multiple times. If it still remains undelivered the goods will be returned to Mummycooks.  If you live in an apartment block please double check that deliveries can be received if you are not at home.